Our client is an SME in the passenger transportation industry, managing a network of drivers without a structured digital system. Relying on manual operations, they faced significant challenges, from managing driver lists and booking trips via phone calls to lacking a centralized database for tracking trips, transactions, and customer feedback. Without a proper rating and review system, service quality was inconsistent, leading to high customer drop-off rates.

As the business grew, these inefficiencies became a major roadblock. The lack of real-time monitoring made operations difficult to control, and without automation, scaling was nearly impossible. To overcome these challenges and establish a more efficient, professional service, they turned to Sky Solution for a technology-driven transformation.